Recruits and retains a workforce that is competent, motivated, adaptive, and safe-working. Establishes a participatory, collaborative organization dedicated to continual learning and improvement. Ensures employee institutional knowledge is retained and improved upon over time. Provides a focus on and emphasizes opportunities for professional and leadership development and strives to create an integrated and well-coordinated senior leadership team.
Resources:
Building a High Performance Team
Does your team need a new plan? In this 2 hour session you will learn practical strategies for creating and maintaining effective teams, including how to eliminate unsatisfactory employee behavior. You will also learn about tools for enforcing employee discipline and find out what incentives work. (CDROM, 2004) $$ Order Now
Building on the Basics: Core Competencies in Public Works
Are you a leader or a manager? Do you know the difference? This collection of articles, written by APWA leaders, will help you understand the core competencies that are important for the leader or manager and, hopefully, provide some direction for self-improvement. Use these experience and insight of these public works leaders to help you reach your own highest potential. $$ Order Now
The Effective Public Manager: Achieving – Success in a Changing Government, 3rd Edition
This publication provides core concepts to help real-world managers and mangers-to-be meet the demands of their jobs head on rather than work around the constraints of government and gives them the tools to shape events rather than be shaped by them. Presents an updated and detailed examination of management innovation. Examines the centrality of government in an era of global communication and transportation, economic interdependence, and the threat of global terrorism. Contains information on the opportunities and challenges of managing public policy from and with private and nonprofit organizations. $$ Order Now
Managing the Water and Wastewater Utility
This book is founded on the understanding that the scaffold on which successful water and wastewater utilities thrive has three legs: (1) Leadership, especially interpersonal relationships and communication skills; (2) Management, especially planning and control skills; and (3) Continuous growth and renewal of core knowledge and skills, especially customer-centered business skills and infrastructure asset management. The authors, speaking from on-the-job experience, stress the importance of leadership and management skills, and the core understanding of the utility business. This book is designed to help transform the specialist into a leader, and is the ideal textbook for the student or young professional studying to become a utility manager. Gain a foundation of knowledge and an array of experience-based opinions in preparation of successful management career. Highlights include: leadership, budgeting and fiscal control, managing O&M, design and capital improvements and the role of information technology. (288 pages, 2004) $$ Order Now
Strategic Planning and Organizational Development for Water Utilities
To be prepared for the future, your utility needs to articulate its priorities and actions in a strategic plan. This interactive CDROM guides water utilities in developing such a plan. It provides the framework and methodology, and it describes how to conduct strategic planning within your utility, how to implement the plan, and how to measure success. What is strategic planning? Strategic planning is a set of intentions expressed as a plan. This CD delivers an effective strategic planning approach incorporating various methods and business tools that can be customized by individual utilities. This unique approach provides an effective strategic planning framework specifically designed for water utilities that:
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Allows you to focus on the important strategic issues relevant to your utility
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Integrates the strategy with your utility operational plans
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Shows you how to communicate the strategic plan to employees and stakeholders, to get their support
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Offers several unique strategic planning tools for water utilities
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Creates a sustainable planning process allowing your strategic direction to shift and flex with change
Included on the CDROM is the Strategic Planning and Organizational Development for Water Utilities final report that can be downloaded to your PC and/or printed. 2004 – CD-ROM ISBN 1583213422; Catalog No. 91021 $$ Order Now