Operational Resiliency

Ensures utility leadership and staff work together to anticipate and avoid problems. Proactively identifies, assesses, establishes tolerance levels for, and effectively manages a full range of business risks (including legal, regulatory, financial, environmental, safety, security, and natural disaster-related) in a proactive way consistent with industry trends and system reliability goals.

Link to Example Measures


Developing a Public Works Management Practices Operations Manual
The Manual describes the basic criteria and procedures necessary to perform as a full-service public works agency and provides the framework for the object self assessment of an agency. An operations manual is an essential asset to any agency, but there’s no standard that will fit all agencies. However, there are some common, key elements that should be included in any operations manual, and this book will identify them and teach you how to use them. Learn how to ensure smooth transitions in your workforce, guard against the risk of lost information, and provide consistently good service to your community. (56 pages, 2006) $$ Order Now

Maintenance Management Systems: A Tool for Positive Change in Your Agency
Industry experts share their challenges and success stories of implementing and using a Maintenance Management Systems (MMS). Hear valuable information on selecting an MMS that fits your needs, how to prepare your staff for the change, and how an MMS can improve your organizations overall daily operations. $$ Order Now

Protecting the Water Sector From Security Threats: The Emerging Legal and Policy Frameworks
This handbook is specifically designed to help the water sector adapt to the ever-changing security environment in the United States. This handbook was written to reflect the many changes to the legal landscape involving security issues over the past five years. Among the relevant topics included in the publication is an examination of the current federal legislative framework for protecting water sector infrastructure, a discussion of the potential for civil liability that water sector utilities might face in the event of a terrorist attack or security breach, and an overview of the legal duty owed employers to their employees in the event of a terrorist attack on a facility. Additionally, the publication includes a “Quick Reference Checklist” which provides utility managers and attorneys with a quick way to identify the major legal and security issues they need to consider for their facilities, and provides a quick reference on where to find more detailed information about a specific issue in the publication. $$ Order Now [Free Download]

Supervisor’s Guide to Safety & Health Programs
A guide for supervisors responsible for accident investigation, corrective action, reporting, and program implementation. Managers will find this manual an invaluable aid for planning and implementing safety and health programs that can result in reduced accidents and injuries for employees and potential cost savings for large or small public and private facilities. Includes accident reports, community-right-to-know programs, emergency planning, risk minimization programs, safety and health committees, substance abuse programs, and more. (80 pages, 1992) $$ Order Now

WaterISAC (Water Information Sharing and Analysis Center).
This internet-based water security network was established by utilities with the purpose of securing drinking water and wastewater systems and insuring utility operations in the face of all hazards. WaterISAC works in partnership with the U.S. Environmental Protection Agency and the Department of Homeland Security to provide immediate communication of threat warnings and incident reporting to water system utilities. WaterISAC’s security experts analyze information and rapidly produce valuable assessments of how a threat may specifically impact the water community, identify trends, and suggest mitigation. The WaterISAC secure portal includes a vast database of biological, chemical, radiological and nuclear contaminants and appropriate protocols that is quickly accessible and searchable. WaterISAC Basic subscription is free; WaterISAC Pro subscription requires a modest fee. $$ Subscribe Now

Water Infrastructure Security Enhancements (WISE) guidance documents
Developed by the American Society of Civil Engineers (ASCE), AWWA and WEF, the documents address physical infrastructure security needs for water supply, wastewater and stormwater, and online contaminant monitoring systems. Security Guidance for Wastewater/Stormwater Utilities provides information for designers and owner/operators of wastewater/stormwater facilities on design upgrades that improve physical security and techniques to improve management and operating practices to reduce vulnerabilities due to malevolent events. Security Guidance for Water Utilities provides information for designers and owner/operators of drinking water facilities on design upgrades that improve physical security and techniques to improve management and operating practices to reduce vulnerabilities due to malevolent events. Guidelines for Designing an Online Contaminant Monitoring System provides information on designing online contaminant monitoring systems, including assessing the need for a monitoring system, locating instruments and sensors and responding to suspected contamination events. Click Here.

Water Utility Management (M5), Second Edition
This manual was written by professional water utility managers to provide new managers with procedures, insights, and details about all aspects of water utility management and leadership. This unique information is unavailable from ordinary business management books. Coverage includes public communications, finance, customer service, operations, maintenance, safety, security, crisis communications, human resource management, information systems, and legal issues. 2005 – Softbound – 134 pp. ISBN 1583213619; Catalog No. 30005 $$ Order Now